The Challenge Every Leader Knows

You've invested in your people. You've hired for talent, promoted for potential, and provided training. Yet when it matters most—when pressure builds, conflicts arise, or change demands adaptation, something holds them back.

It's not a lack of skill. It's not insufficient knowledge.

It's how they think when challenges hit.

The most talented teams underperform when they operate from reactive mindsets, old patterns of thinking that prioritize self-protection over problem-solving. These patterns show up as hesitation, conflict avoidance, rigid thinking, and resistance to change. They're invisible, but they're costing you.

What if you could help your people think differently?

A Different Approach to Organizational Development

For over 40 years, The Paradox Process has helped individuals and organizations move from reactive to resourceful thinking. Our methodology isn't about adding more frameworks or motivational tactics. It's about transforming the underlying patterns that drive behavior.

We work at the level of mindset—where sustainable change actually happens.

Our Philosophy

The beliefs and defenses your team operates from were formed years ago, often in response to challenges that no longer exist. These outdated patterns create unnecessary limitations. By helping people recognize and shift these patterns, we unlock capabilities that were always there but couldn't express themselves.

This isn't abstract theory. It's practical psychology applied to real organizational challenges.

Two Core Capabilities We Develop

Resourcefulness

The ability to approach obstacles creatively and turn challenges into opportunities. Resourceful teams don't wait for perfect conditions or clear directives—they find ways forward. This mindset transforms problems from threats into energizing puzzles worth solving.

Versatility

The capacity to adapt across roles, navigate complexity, and collaborate effectively under pressure. Versatile individuals handle ambiguity, bridge differences, and maintain effectiveness when circumstances shift. This agility is what keeps organizations responsive in changing environments.

When these capabilities are cultivated across your organization, you create a culture where challenges are met with creativity rather than resistance.

Our Services

We offer three pathways for organizational development, each tailored to your specific needs and goals.

Team Enhancement

Transform how your teams collaborate, communicate, and perform under pressure.

Our team workshops address the underlying dynamics that influence performance—helping groups move past surface-level dysfunction to create genuine alignment and trust. We focus on practical tools that shift how people relate to challenges and each other.

Workshop Topics Include:

Building Resourceful States of Mind
Versatility in Team Dynamics
Shared Vision and Collective Goals
Communication Patterns That Build Connection
Navigating Conflict Productively

Best for: Departments experiencing communication breakdowns, newly formed teams, groups facing major transitions, or organizations wanting to strengthen collaboration across the board.

Leader Development

Develop leaders who inspire confidence, create clarity, and cultivate high-performance cultures.

Leadership isn't about technique—it's about mindset. Our programs help current and emerging leaders understand the psychology of influence, develop compelling vision, and create the conditions for others to thrive. We work with leaders to identify and shift the internal patterns that limit their impact.

Workshop Topics Include:

The Architecture of Great Leadership
Building Resourceful States of Mind for Leaders
Advanced Leadership and Culture Building
Creating Followership Through Authentic Influence
Understanding the Hierarchy of Behavior
Leading Through Change and Uncertainty

Best for: Emerging leaders stepping into new responsibilities, experienced leaders facing new challenges, leadership teams wanting to align their approach, or organizations developing their leadership pipeline.

Mind-Lab Workshops

Equip individuals with practical tools to manage stress, regulate emotions, and operate at their highest potential.

These intensive workshops address the psychological and emotional challenges that undermine performance. Particularly valuable in high-stress environments, Mind-Lab gives people techniques to interrupt unproductive patterns and access more resourceful states consistently.

Workshop Topics Include:

Handling Overwhelm and Mental Resistance
Emotion Regulation Techniques
The Mindstate of Achievement
Moving Beyond Comfort Zones
Building Confidence Under Pressure

Best for: High-stress roles, individuals managing significant change, teams dealing with burnout, or organizations wanting to support employee wellbeing alongside performance.

A Customized Approach

Every organization is different. Your industry, culture, challenges, and goals are unique. That's why we don't believe in pre-packaged programs.

We begin with a conversation to understand where you are, what you're facing, and what you're trying to achieve. From there, we design programming specifically for your context.

Past custom programs have addressed:

Navigating organizational change and restructuring
Building inclusive cultures and addressing diversity challenges
Improving sales effectiveness and customer relationships
Developing presentation and communication skills
Overcoming persistent obstacles to goals
Strengthening productivity while maintaining ethics

Whatever your organization needs, we can create programming that addresses it at the level of mindset and behavior.

Our Methodology: The Paradox Process

The Paradox Process is a practical psychological framework developed over four decades of clinical practice and organizational consulting. It's built on a simple premise: most limitations aren't about capability—they're about perspective.

By helping people recognize the unconscious patterns driving their reactions, we create space for new choices. This isn't positive thinking or motivation. It's a structured approach to identifying and shifting the mental habits that create unnecessary struggle.

Core elements include:

Functional Philosophies: Powerful perspectives that reframe challenges
Resourceful States: Emotional and mental states that enable clear thinking
Pattern Recognition: Identifying where old programming creates current limitations
Perspective Shifting: Tools to see situations through more empowering lenses

The result is people who respond to challenges with creativity and confidence rather than reactivity and resistance.

"We make a thousand micro-choices a day based on our negative feelings and emotions. If you're not aware of the choices you're making then you are shaping a reality that is going to keep recurring your issues and problems."

— Thomas M. Jones, Co-Founder, The Paradox Process

Why Organizations Work With Us

Deep Expertise

With over 40 years of experience, we've worked with CEOs, leadership teams, performers, and professionals across industries. We understand organizational dynamics and individual psychology.

Lasting Change

Our approach addresses root causes, not symptoms. When mindsets shift, behavior changes naturally and sustainably.

Practical, Not Theoretical

Everything we teach is immediately applicable. Participants leave with tools they can use the next day.

Fully Customized

Your challenges aren't generic, so our solutions aren't either. We design programming specifically for your context.

Meet People Where They Are

We don't require buy-in to abstract concepts. We work with natural resistance and help people discover what works for them.

About Thomas M. Jones

Thomas M. Jones is a psychotherapist, author, and founder of Healing and Discovery, Inc. As co-creator of The Paradox Process, he has spent over 40 years helping individuals and organizations transform limiting patterns into resourceful capabilities.

Thomas has worked with a diverse range of clients from Fortune 500 executives to award-winning artists, from healthcare professionals to entrepreneurs. His approach combines psychological insight with practical application, making complex concepts accessible and actionable.

Based in New York City, Thomas leads corporate workshops, organizational retreats, and consulting engagements worldwide. His work is characterized by clarity, depth, and a commitment to creating real, sustainable transformation.

Our Facilitators

Our team of facilitators is carefully selected and extensively trained in The Paradox Process methodology. Each brings professional expertise in psychology, organizational development, or related fields, along with a deep understanding of group dynamics and individual transformation.

We don't just teach concepts—we embody the resourcefulness and versatility we help others develop. Our facilitators are skilled at creating safety, surfacing insights, and guiding groups through meaningful change.

What Working Together Looks Like

We believe the best outcomes come from true partnership. Here's how we typically engage:

Discovery Conversation

We start with a consultation to understand your challenges, goals, and context. This is a two-way conversation—we're learning about you, and you're learning about our approach.

Custom Design

Based on what we learn, we design programming specifically for your needs. This might be a single workshop, a series of sessions, or ongoing development work.

Delivery

We deliver engaging, practical workshops that create genuine shifts. Participants leave with new perspectives and concrete tools they can apply immediately.

Integration Support

Real change requires practice. We can provide follow-up support to help insights become habits and new approaches become standard practice.

Let's Explore What's Possible

If you're curious about how The Paradox Process might support your organization, the first step is for us to understand your unique challenges.

We don't believe in one-size-fits-all solutions. Every organization has different pain points, different goals, different cultures. That's why we start with a conversation.

Ready to transform how your team thinks, collaborates, and performs?
Fill out the form below to schedule a conversation with our leadership team.

Contact Form

Share some information about your organization and what you're looking to address. We'll follow up within 3 business days to schedule a time to talk.

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Here's what happens next:

Fill out our contact form so that we can learn more about your needs
We'll schedule a call for you with our leadership team
We'll discuss your specific challenges and goals
We design a customized program that fits your needs
You'll decide if it's the right fit for your organization